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Privacy Policy

Last Updated: April 12, 2026

1. Introduction

Opes Investment Firm ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our financial services, in accordance with the Data Protection and Privacy Act, 2019 of Uganda.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you apply for a loan or express interest in our services. This includes:

  • Identity Data: Full name, National ID (NIN), date of birth, and gender.
  • Contact Data: Residential address, email address, and telephone numbers.
  • Financial Data: Bank account details, mobile money numbers, income statements, and employment history.
  • KYC Documentation: Copies of National ID, passport photos, and utility bills for address verification.

3. How We Use Your Information

We use the collected data for purposes including:

  • Processing and evaluating loan applications.
  • Verifying your identity and creditworthiness.
  • Complying with UMRA (Uganda Microfinance Regulatory Authority) reporting requirements.
  • Preventing fraud and money laundering.
  • Communicating with you regarding your account and our services.

4. Disclosure of Your Information

We may share your information with:

  • Credit Reference Bureaus (CRB): As required by Ugandan law to report credit performance.
  • Regulatory Authorities: Such as UMRA and the Financial Intelligence Authority (FIA).
  • Service Providers: Third parties who perform services on our behalf (e.g., payment processors).

5. Data Security

We implement robust technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under the Data Protection and Privacy Act, 2019, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Object to the processing of your data for specific purposes.
  • Request deletion of your data (subject to regulatory retention requirements).

7. Contact Us

If you have questions about this Privacy Policy, please contact our Data Protection Officer at info@opesinvestmentfirm.com.